Return & Refund Policy

At Tonta Store, we value customer satisfaction and strive to provide a hassle-free shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the following conditions.

Return & Refund Eligibility

• The product must be unused, undamaged, and in its original packaging.
• The return request must be made within 7 days of receiving the order.
• Certain products, such as personalized items, hygiene products, and clearance items, may not be eligible for return.

How to Request a Return or Refund

1. Email us at info@tonta.store with your order number and reason for return.
2. Our team will review your request and provide return instructions if eligible.
3. Once we receive and inspect the returned item, we will process your refund or exchange.

Refund Process

• Approved refunds will be processed within 5-7 business days.
• Refunds will be issued through the original payment method or as store credit.
• Shipping fees are non-refundable unless the return is due to our error.

Need Help?

For any questions or concerns regarding returns and refunds, feel free to contact us at info@tonta.store.